Troubleshooting OperationSymptom Cause and solution Reference pagesNo power• Is the AC cable of the external DC power supply securely connected to the ACoutlet? – – –• If the power plug of the external DC power supply connected properly? – – –• Is the LAN cable connected securely to the IP control LAN connector? page 17• Is the network cable for the PoE++ (IEEE802.3bt) compatible power supply deviceand the unit connected properly? Installation Instructions• Power may not be supplied if the total power limit is exceeded on power supplydevices that allow connections to multiple PoE++ terminals.→ Refer to the operating instructions for the PoE++ power supply device.– – –• If the unit is connected to the controller, has it been connected properly?→ Refer to the operating instructions for the controller. Installation Instructions• When performing operations from a wireless remote control→ Also refer to the “Cannot operate using the wireless remote control” item. – – –Cannot operate( common to wireless remote control,controller)• Is the power on?→ If the unit’s status display lamp is off or lights up orange, it means that the unit’spower is not on.page 29• The safe mode function may have been activated. page 133• Have the limiter functions been set? pages 131 to 132• Has the unit you want to operate been selected properly? page 30Cannot operate using the wirelessremote control• Have the remote control’s batteries run down or have the batteries been installedwith their polarities reversed?→ If the status display lamp does not blink even when the wireless remote control isoperated near the wireless remote control signal light-sensing area, it means thatthe batteries have run down. Replace the batteries.– – –• Have the IR ID switches been set correctly? page 19, page 26• Is there a fluorescent light or plasma monitor near the unit and, if so, is thewireless remote control signal light‑sensing area exposed to its light? page 16Cannot operate using the controller• Is the unit connected to the controller properly?→ Refer to the operating instructions for the controller. Installation Instructions• The user authorization and host authorization must be set to OFF when theAW‑RP150 remote camera controller is connected in a network. page 107, page 108• It may be necessary to upgrade the version of the controller so that the controllerwill support the unit.→ For details on upgrading, visit the support page on the following website.https://pro-av.panasonic.net/– – –The unit turns in the oppositedirection to the one operated• Has the stand‑alone (Desktop) installation setting been selected correctly? page 60, page 88• The reversal setting may have been established at the controller if the unit isconnected to the controller.→ Refer to the operating instructions for the controller.– – –134
