General informationIf you experience any trouble while using this product, the following information will solve most problems.If the trouble persists, refer to the appropriate section in this chapter according to the trouble you areexperiencing.For the latest troubleshooting information, visit {{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/support/homehawk")}}.PowerUse these steps to make sure that all devices are receiving power.1 Make sure the following devices are turned on. Check all AC adaptor connections and that all powerswitches are switched on.Refer to the operating instructions included with the device for more information.– Access point– Cameras– Wireless router– Cable or DSL modem– Network switch2 Make sure the electric outlets used to power the devices are functioning. If an electric outlet can beturned on and off by a switch, make sure the switch is turned on.3 Make sure the batteries installed in all devices have adequate charge remaining.Check the camera battery level ( “Camera battery level”, Page 94). Refer to the Installation Guideincluded with your device for information about charging batteries.Network devicesUse these steps to make sure that each of your network devices and your Internet connection areworking properly.1 Make sure all cables connected between your wireless router and any other network devices arefunctioning and connected properly.2 Make sure that devices connected to your wireless router can connect to the Internet.→Refer to the operating instructions included with your wireless router for troubleshootinginformation if necessary. For some Internet connection issues, you may need to contact yourInternet service provider.System connectionUse these steps to make sure that your mobile device can connect to your devices.1 Make sure that the shelf camera or floor camera is connected to your wireless router.→Disconnect the camera’s AC adaptor, connect it again, and wait for the camera to start up. If thecamera’s LED indicator does not light in blue after a few minutes, check if DHCP (Dynamic HostConfiguration Protocol) is operating for the wireless router.2 Make sure that the access point is connected to your wireless router.→Disconnect the access point’s AC adaptor, connect it again, and wait for the access point to startup. If the access point’s LED indicator remains blinking in green after a few minutes, check ifDHCP (Dynamic Host Configuration Protocol) is operating for the wireless router.135Troubleshooting
