14.4.2. Image DefectsProblem Cause SolutionThe printoutis whitish orlight• The print media does not meet theusage specifications, for example themedia is damp or too rough.• The resolution in the print program isset too low, concentration setting is toolow, or toner saving mode is ticked.• Toner cartridge is damaged.• Toner is low.• Please use proper print mediawithin the specification range.• Set the resolution andconcentration setting of program, orcancel ticking the save toner mode.• It is suggested to replace theoriginal toner cartridge.Toner spots• Dirty toner cartridge or toner leakage.• Toner cartridge is damaged.• The print media that does not meetusage specification is used. For example,the media is damp or too rough.• The paper path is dirty.• If toner spots appear when copyingand scanning, the platen glass may bedirty.• The scanner is dirty or damaged.• It is suggested to replace theoriginal toner cartridge.• Please use the print media withinthe specification range.• Clean the paper path.• Clean the platen glass.White spots• The print media that does not meetusage specification is used. For example,the media is damp or too rough.• The paper path is dirty.• Inner damage of toner cartridge.• The reflective glass of the laser insidethe printer is dirty.• Please use the print media withinthe specification range.• Clean the paper path.• It is suggested to replace theoriginal toner cartridge.• Please clean the LSU lens.Tonercomes off• The print media that does not meetusage specification is used. For example,the media is damp or too rough.• The printing paper medium set andpaper medium placed are not consistent.•The inside of the printer is dirty.•Toner cartridge is damaged.•The parts inside the printer aredamaged.• Please use printing medium withinthe specification scope, and usemanual feed tray for printing in caseof special medium.•Please print with correspondingpaper medium.•Clean the inside of the printer.• It is suggested to replace theoriginal toner cartridge.124