User guide Troubleshooting100Paper jam (single sheets) Open the top cover and remove the paper manually or with thefunctions LF (line feed)/FF (form feed) in Offline mode from theprinter.Before you replace the single sheet, refer to the instructions in thesection Single sheets (page 32).Pay attention to the following points:` Set single sheet feed to the corresponding paper width.` Insert the paper straight as far as possible.` Adjust the print head gap to the paper thickness (card-like pa-per etc.) (if AGA=Off).Paper does not move to tear offpositionSingle sheet insertedIt is only possible to tear off when fanfold paper is used, refer to thesection Moving the paper to the tear position (page 35).Problem Corrective action