< cut top 2" cut 1">DIIIIIIIIHHHHHHHHIIIIIIIIIIIIID-4Diagnostics and TroubleshootingCalling Customer SupportBefore calling Customer Support, make sure youhave read the following problem solving tablesin this appendix and have tried the correctiveaction or actions listed:F Table D-1, Status and Error MessagesF Table D-2, Print Problem SolvingIf the problem persists, gather the informationabout your problem and call the CustomerSupport number.In the United States, the Xerox CustomerSupport Center is open between 5 a.m. and 5p.m. The phone number is 1-310-333-0501In Canada, the Xerox Product Support Centre isopen between 8:30 a.m. and 5 p.m. (local time).The phone numbers areToronto local: 416-477-0143English-National: 1-800-387-4314French-National: 1-800-387-4300Your call will be answered by a central calladministrator, who will ask you for yourequipment model:XEROX 4215/MRPXEROX 4219/MRPXEROX 4219/MRP Mid Range Systems PrinterXEROX 4215/MRP Mid Range Systems Printer
