PROBLEM SOLVING 12–14 DOCUCOLOR 12 USER GUIDE12341267Resolving Processor problemsProblem Suggested SolutionTransparencies Use transparencies with a painted or removable white stripe. Load them withstripe down, as the lead edge of the sheet in Paper Tray 5.Load the transparencies by following the instructions in the section, “Paper andPaper Trays.”Transparencies are too oily • Make 5 blank sheet copies with the Full Colour option on paper stock topurge excess oil from system. Reload the transparencies in Paper Tray 5and continue the copying job.• Use the Transparency Separator option.Refer to theColour Materials Usage Guide andRecommended Materials forthe DocuColor 12 for more information about transparencies.11 x 17 inch (A3) transpar-encies jam when exitingthe copier/printer to theOutput TrayRemove each copy of 11 x 17 inch (A3) transparencies from the Output Traybefore subsequent copies exit the copier/printer.Transparencies sticktogether after copyingSelect the Transparency Separator feature to eliminate the problem.Multiple sheets feed fromthe paper traysDo not fill the paper trays above the MAX fill line indicator. Trays 1, 2, 3, and 4hold approximately 550 sheets of 24-lb (90 gsm) paper.Remove the paper from the tray and fan the sheets to separate the joinedsheets.Predrilled sheets may stick together at the holes. Remove the paper from thetray and fan the sheets to separate the joined sheets.Multiple sheets feed fromPaper Tray 5Paper and transparencies may stick together if environmental conditions aretoo dry and cause excessive static. Increase the humidity level in the copier/printer room to minimize static.Do not overload Paper Tray 5.Gently fan transparencies to separate the sheets before you load them intoPaper Tray 5. If multiple sheet feeding continues, feed the transparencies oneat a time from Paper Tray 5.Sheets will not feed fromthe Paper Tray 5Ensure that the height of the stack does not exceed the MAX fill line.Check that the paper guide is not too tight. The paper guide should be adjustedto be just snug against the paper stack.
