Xerox DocuPrint 4517 User Manual

Contents

P r i n t e r O p e r a t i o n P r o b l e m sC h a p t e r 6 : T r o u b l e s h o o t i n g v 6-3Table 6.1 Printer operation problemsProblem ActionThe printer will not print. 1. Power the printer OFF, then ON.2. Print a Configuration Sheet.• If it prints, the printer is okay.• If it does not print, contact your dealer or Xerox/Rank Xerox.A file sent from the hostdoes not print.1. Make sure the printer is online.2. Send a plain text file (i.e., one without printing commands embedded in it) tothe printer.• If the file prints correctly in the default font, with all of the characters in theoriginal file, the printer is seeing the same data that the host is sending,and the interface or communication line is functioning correctly.• If no data prints (or the last page indicator does not come on):A. Make certain the printer is configured properly.B. The port (parallel or network) may be disabled on the printer. Check theConfiguration Sheet for the port you are using to see if the Port Enableoption in the appropriate Interface Menu is set to On. If it is set to Off,set it to On and try again.C. If using an optional Xerox Network Interface Card (XNIC) for Ethernet,LocalTalk, or Token Ring, check the Configuration Sheet to see if theprinter is acknowledging that the XNIC is present. (Refer to XNICinstallation instructions in Appendix C: Installing and Removing PrinterOptions.)• If the Configuration Sheet shows the XNIC as “failed,” or does notshow the XNIC as present, power OFF the printer and unplug it. Pullout the controller board, remove the XNIC, and check that theconnector pins are not bent. If bent, straighten. Reseat the XNICsecurely, put the controller board back in the printer, power ON andprint another Configuration Sheet. If the Configuration Sheet stillshows the XNIC as “failed,” the XNIC has failed. If the ConfigurationSheet still does not show the XNIC as present, then either the XNIChas failed or the interface between the XNIC and the printer controllerhas failed. Contact your dealer or Xerox/Rank Xerox.• If the Configuration Sheet shows the network card as present, checkif the printer is recognized by the host. (Refer to the Troubleshootingchapter of the respective XNIC Configuration Guide.)D. If there is garbled data, check the Configuration Sheet to confirm thatthe correct emulation is selected or that the Language Sensing option isset to On.Table 6.1 Page 1 of 3hapter6.frm Page 3 Friday, July 11, 1997 8:19 PM