PROBLEM SOLVING TASKS11-38 XEROX DOCUPRINT 96/DOCUPRINT 96MX LPS OPERATOR GUIDECalling for serviceBefore calling the Customer Service Support Center, ensure youhave read this chapter and have tried the corrective actionsdescribed here. If the problem persists, gather the necessaryinformation (details follow) and call the appropriate Customer ServiceSupport Center phone number. Your site representative can supplyyou with the telephone number for the Customer Service SupportCenter in your area.Note: The correct phone number is attached to your printer atinstallation time.Before contacting Xerox service, please make note of:• Status code numbers and messages which appear on thesystem controller display, including the 6-digit code number thatresulted from running the PROBLEM command• Status messages which appear on the printer control console• Indicator lights which may or may not be lit• Status codes which appear in the message display of the tapedrive control panel if there is a tape drive problem.Your call will be answered by a Xerox representative who will ask youfor your equipment model.You will also be asked for:• Your printing system’s serial number, located on a panel insidethe printer, behind the left-hand, small door (see figure 11-43).Figure 11-43.Locating the LPS serial number• Your name• Your company’s name• The system condition or status.
