Xerox PHASER 5400 Advanced Features And Troubleshooting Manual

Also see for PHASER 5400: User guide Technical instructions Quick install guide Manual Installation instructions

Contents

84 Xerox Phaser 5400 Laser PrinterTroubleshootingProblem: The requested font for the job does not printActions: Print a PCL Font List or PostScript Font List (if the job is PostScript); (see page 51). If fonts print on the Font List, your print job may need correcting. If fonts do not print on the Font List, reload the fonts and print another PCL orPostScript Font List.Problem: PostScript commands are printed instead of thePostScript jobActions: Make certain that the software application you are using to create your job isconfigured properly. Refer to your software documentation. The job sent to the printer might have included an incorrect header, and therefore, nothave indicated that a PostScript job was being sent. Check your software to make surethe PostScript header file is being sent to the printer. Set the Print PS Errors menu item in the System Menu to On and resend the job. If an error page prints, there is a problem in the PostScript coding. Correct thecoding problem and resend the job. Asking for features not available can cause aconfiguration error. If an error page does not print and the job still does not print, the job may requireadditional memory.Problem: A PostScript or PCL job fails to printActions for a PostScript job: Check that you are using a PostScript printer driver. Set the Print PS Errors menu item in the System Menu to On and resend the job. If an error page prints, there is a problem in the PostScript coding. Correct thecoding problem and resend the job. Asking for features not available can cause aconfiguration error. If an error page does not print and the job still does not print, the job may requireadditional memory.Actions for a PCL job: Check the output for PCL errors. If there is a problem in the PCL coding, correct the coding problem and resend the job. If there isnít an error message on the control panel display, resend the job. If the control panel display says ìout of memory,î the job may require additionalmemory. Contact your dealer for ordering more printer memory.