Xerox PHASER 5400 Advanced Features And Troubleshooting Manual

Also see for PHASER 5400: User guide Technical instructions Quick install guide Manual Installation instructions

Contents

Advanced Features and Troubleshooting Manual 77NetworkingMacintosh troubleshootingThe steps in this procedure should eliminate cabling, communication, and connectionproblems. Complete these steps, then run a test print from your software application. If thejob prints, no further system troubleshooting is necessary. For problems with theappearance of your document once it has printed, consult the Troubleshooting chapter onpage 79.Requirements A workstation with the appropriate Phaser 5400 printer driver installed. A working knowledge of the operating system (System 8.0+ or higher) being used onyour workstation. Proper cabling in use to connect your printer to the network.Macintosh quick check1. Start the Chooser in Operating System 8.0+ or greater software.2. If the printer name appears, your printer is communicating through the network. Youdo not need to perform any of the checks outlined in this section.3. If your printer name does not appear, proceed to the next section.Macintosh troubleshooting step-by-step1. Verify that the printer is plugged in, turned on, and connected to an active network.2. Verify cable connection to the printer from the EtherTalk network.3. Verify that the printer is receiving network traffic by monitoring the LEDs on the backof the printer. When the printer is connected to a functioning network receivingtraffic, its link LED is green, and its orange traffic LED is flashing rapidly.4. From the control panel, verify that EtherTalk is enabled. If not, enable it in the controlpanel (see page 75) and reset the printer.5. Print a Configuration Sheet and verify that EtherTalk is enabled. Refer to the QuickNetwork Install Guide for instructions.6. From the Configuration Sheet, verify the Zone. If you have multiple zones on yournetwork, be certain your printer is set to advertise in the desired zone.7. If you are still unable to print, refer to the Xerox web site at:www.xerox.com/officeprinting/support.