Xerox PHASER 5400 Advanced Features And Troubleshooting Manual

Also see for PHASER 5400: User guide Technical instructions Quick install guide Manual Installation instructions

Contents

70 Xerox Phaser 5400 Laser PrinterNetworkingWindows troubleshootingTroubleshooting for the Windows-based PC is comprised of a set of procedures for eachWindows version. The steps in these procedures should eliminate cabling,communication, and connection problems. Complete one set of procedures (based on yourversion of Windows), then run a test print from your software application. If the job prints,no further system troubleshooting is necessary.Requirements A Windows-based system with the CentreWare DP software and at least one printdriver installed. A basic operating knowledge of your Windows version.Windows (all versions) quick check1. Verify that the printer is plugged in, turned on, and connected to an active network.2. Verify that the printer is receiving network traffic by monitoring the LEDís on theback of the printer or on the CentreDirect External Print Server. When the printer isconnected to a functioning network receiving traffic, its link LED is green, and itstraffic LED (amber) is flashing rapidly.3. Verify that the client is logged into the network and printing to the correct printqueue. Also verify that the user has access to the Phaser 5400 printer queue.4. Verify that the Phaser 5400 printer NetWare print queue exists, is accepting jobs, andhas a Print Server attached. If not, try using Setup Wizard in CentreWare DP toreconfigure the print queue.5. Review the Configuration Sheet and check for these things: NetWare is enabled. Frame Type matches the frame type of the desired file server.NoteTo determine your NetWare IPX frame type, type config at the Novell consolescreen. On large networks using multiple IPX frame types, it is CRITICAL thatthe frame type be set correctly.6. Verify that the Primary Server is set (NetWare 3.1X only). (Primary Server shouldhave been set during initial queue setup and installed using CentreWare DP.) If it isnot set, use CentreWare DP to set it and reset the printer.NoteSetting the Primary Server is extremely important on large networks.7. If the above quick checks fail to fix the Network Print problem, refer to the Xerox website at: www.xerox.com/officeprinting/support.