3-2 Xerox Internal Use Only Phaser 6000/6010 and WC 6015 MFPError Messages and CodesIntroductionThis chapter describes error messages and numeric codes displayed on the ControlPanel or listed on the Error History page. These error indications serve as the entrypoint into the troubleshooting process.Troubleshooting of problems not directly indicated by or associated with an errormessage or code are covered in Chapter 4, General Troubleshooting. Print qualityproblems are covered in Chapter 5, Print Quality Troubleshooting.The printer tracks and reports errors in a number of ways. The two types of errorreporting discussed in this section include:• Error messages and codes displayed on the Control Panel• Engine (fatal) and Jam Error logs displayed on the Control Panel or listed onthe Error History ReportPrinting the Error History ReportPrinting the Error History Report at the WorkCentre 6015 MFP ControlPanel1. At the Control Panel, press the System button.2. Use the Down Arrow button to scroll to Information Pages, and press OK.The Error History Report is printed.Printing the Error History Report at the Phaser 6010N Control Panel1. At the Control Panel, press the Menu button.2. At Report List, press OK.3. Press the Up or Down Arrow button to scroll to Error History. Press OK.The Error History Report is printed.Printing the Error History Report at the Phaser 6000B Control Panel1. At the Control Panel, press and hold the OK button.The Printer Settings, Device Settings, and Error History Report are printed.NoteIf the Error History Report will not print due to printer failure, see “Phaser6000B Errors” on page 3-18.
