Phaser 6000/6010 and WC 6015 MFP Xerox Internal Use Only 4-7TroubleshootingMedia-Based Problems1. Check that the correct type of media is being used; for the correct media typesand weights, refer to“Media and Tray Specifications” on page 1-31. Thecustomer should be using a quality laser printer paper. The printer may havetrouble picking glossy or overly smooth paper.2. Inspect the paper for bent, torn, or folded corners.3. Check the media path for obstructions or debris.4. Ensure that the correct media type is set at the Control Panel.5. Ensure that the media guides are set correctly.6. Ensure that the media is a supported type for the tray.7. Load a fresh ream of paper in the tray.Multiple-Sheet Pick1. Check the media. Is the media in good condition and listed as supportedmedia? Quality office laser printer paper works best.2. Check that the printer is printing within its environmental specifications byprinting and review the environmental information on the Information page.3. Remove the paper, fan, and reload the media. Ensure that the guides aresecurely against the paper and the tray has not been over filled.4. Try loading paper from a fresh ream, fan the paper, and then insert into thetray or flip existing paper over.5. Check the tray’s Separator Roller for damage.6. Clean the Feed Rollers with a clean, dry, lint-free wipe.7. Replace the Feed Rollers.Mis-Pick1. Check that the correct type of media is being used and the media guides areset correctly.2. Remove, fan, and reload the media. Check that the tray is not over filled.3. Try loading media from a fresh ream, fan, and then insert the media into thetray or flip existing media over.4. Clean the Feed and Separator Rollers with a clean, dry, lint-free wipe.Blank areas appear at thebottom of each page or on otherpages, with a small strip of textat the top.You may have chosen the wrong papersettings in the user option setting.Printer will not send or receivefaxes.Ensure that the country code is set correctlyby pressing the System button and thenselect Admin Menu > Fax Settings >Country.Error often occurs during a faxtransmission or reception.Reduce the modem speed by pressing theSystem button and then select Admin Menu> Fax Settings > Modem Speed.Problem Check/Explanation
