3-104 Xerox Internal Use Only Phaser 6000/6010 and WC 6015 MFPError Messages and CodesInsert Print CartridgeAn unsupported Toner Cartridge (C, M, Y, or K) is detected, or a No Toner CartridgeInstalled state was detected.Applicable Error• 093-974Initial Actions• Cycle printer power.• If the problem persists, use the following procedure.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ MCU Board, PL7.2.2■ Harn assy dckr, PL4.1.2■ “Map 3 - Phaser 6000/6010” onpage 10-9■ “Phaser 6000/6010 Developer” onpage 10-16■ “Map 3 - WorkCentre 6015 MFP” onpage 10-23■ “WorkCentre 6015 MFP Developer” onpage 10-30Troubleshooting Procedure TableStep Actions and Questions Yes No1 Open the Toner Door and check thatthe Toner Cartridges have been fullyinstalled.Does the error persist?Go to step 2. Complete.2 Reseat the Toner Cartridges.Does the error persist?Go to step 3. Complete.3 Disconnect P/J13 on the MCU Boardand unlace the harness. Inspect theharness for damage.Is the harness damaged?Repair theharness, thengo to step 4.Go to step 4.4 Does the error persist? Replace theMCU Board(page 8-121).Contact yourdesignatedfield supportfor assistance.
