Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-63Error Messages and CodesWrong Paper Size or Paper Not Availabe; Load Tray 2 with [size][type]Tray 2 Paper Size mismatch error.Applicable Status Code:Code 177: Wrong Paper Size; Load Tray 2 with [size] [type]Code 187: Paper Not Available; Load Tray 2 with [size] [type]Initial Actions:■ Inspect the tray to ensure that it is free of obstructions, is loaded withsupported media, and the guides are adjusted correctly.■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack References■ Paper Size Switch, PL3.2.5■ Paper Tray, PL2.1.1■ Paper Size Switch Signals table (page 2-7)■ Print Engine Map 4 - P/J Locator (page 10-8)■ Print Engine Tray 2 Wiring (page 10-18)Troubleshooting Procedure TableStep Actions and Questions Yes No1 Check the following for evidence offault or damage:■ Tray 2 Paper Size Switch, PL3.2.5■ Tray 2 Size Actuators, PL2.1.10■ Tray 2 Paper Tray, PL2.1.1Is there any damage?Replace anydamaged parts.Go to Step 2.2 Test the Tray 2 Paper Size Switches.Run the Service Diagnostics PaperSize Switch test. Use the table on(page 2-7).Do the switches function correctly?Replace theEngine ControlBoard(page 8-106).Go to Step 3.3 Check the Paper Size Switch signals.Disconnect P/J47.Verify +3.3 V on pinsP/J47-1 <=> P47-3P/J47-2 <=> P47-3P/J47-4 <=> P47-3Is there +3.3 V when actuated?Go to Step 4 Replace the PaperSize Switch(page 8-28).4 Check all pins on the FDR Harness forcontinuity.1. Disconnect P/J47 and P/J471.2. Check continuity betweenJ47<=>J471.Replace theEngine ControlBoard(page 8-106).Replace the FDRHarness.
