5-26 Phaser 6300/6350/6360 Color Laser Printer Service ManualPrint-Quality TroubleshootingResidual Image, Ghosting or Hot OffsetThere are faint, ghostly images appearing on the page. The images may beeither from a previous page or from the page currently printed. The printerdisplays no error code. This type of artifact can be related to the percentcoverage called out in the file being printed.Hot Offset: A light image of the print is repeated and offset 82 mm. See“Repeating Defects” on page 5-4.Initial Actions:■ Verify the correct media type is set at the Control Panel■ Make sure the customer is using color correction (limiting color to max240%). Other graphic applications can exceed 240%.NoteFor Phaser 6350 and 6360 configurations printing color at 36 ppmand above limits color coverage to a maximum of 200%.■ Try printing with fresh media from a recently opened ream.Troubleshooting Reference TableApplicable Parts Example Print■ Imaging Unit, PL6.1.1■ Fuser, PL5.1.1■ Transfer Roller, PL5.1.4■ LVPS, PL9.1.6■ Temp/Humidity Sensor, PL9.1.20■ Engine Control Board, PL9.1.16Troubleshooting Procedure TableStep Actions and Questions Yes No1 Was the customer printingnumerous copies of the sameimage?Avoid long runs ofthe same image.Go to Step 2.2 Set the paper type to the nextheaviest type. Does this resolvethe problem?Complete Go to Step 3.3 Replace the Fuser (page 8-7).Does the image quality improve?Complete Go to Step 4.s6360-117
