4-24 Phaser 6300/6350/6360 Service ManualGeneral TroubleshootingNetwork ProblemsThe Phaser 6300/6350/6360 printers include diagnostic tools to help resolvenetworking problems that prevent printing. Located in the Troubleshootingmenu is the Network Problems menu. The Network Problems menu lists theNetwork Diagnostics test and the Network Log Pages. Use these tools toverify network connectivity.Initial Actions:■ Check that the driver software is properly installed on the host.■ Make sure the network cable is connected at both ends and isserviceable.■ Print a Configuration page to verify the correct IP address, network mask,and gateway are entered into the printer’s NVRAM.■ Reboot the printer to clear the network logs.■ If the problem persists, follow the procedure below.Network DiagnosticsSelecting Network Diagnostics runs a test on the TCP/IP connection(Ethernet Port) and displays the results. If no errors are detected, themessage Network diagnostics completed, No problem detected displays,along with options for Help or printing either the Connection Setup orConfiguration page. The Connection Setup and Configuration pages listcurrent network parameters stored in the printer’s NVRAM. If NetworkDiagnostics detects an error, the error message displays with menu options toassist in correcting the error. Pressing Help (?) provides help text listing stepsto help diagnose and clear the error.In situations where Network Diagnostics completes without an error, butprinting continues to fail, test the printer’s Ethernet Port directly using a cross-over cable and a second, known good, Ethernet Port. A successful test usingthis procedure eliminates the printer’s networking hardware as the root cause.NoteThe Ethernet Port verification procedures were developed for WindowsXP or Mac OS X. If a different operating system is in use, adapt the stepsas necessary.
