10/001-3Phaser 790/DocuColor 2006 Service Call Procedures, Initial Actions ProcedureService Call ProceduresInitial IssueService Call ProceduresService StrategyThe service strategy for the Phaser 790 Printer and the DC 2006 Copier/Printer is to run to fail-ure. The Repair Analysis Procedures (RAPs) will be used to diagnose and repair any prob-lems.Problems that occur in the Basic Printer mode will be repaired before problems that occurwhen using the accessories.Image quality problems should be repaired after all other problems are repaired.Service Call ProceduresThe Service Call Procedures are a guide for performing any service on the Phaser 790Printer and the DC 2006 Copier/Printer. The procedures are designed to be used with thePhaser 790 Printer and the DC 2006 Copier/Printer Service Manual. Perform each step inorder.Initial ActionsThe Initial Actions gather information about the condition of the machine and the problem thatcaused the service call.Call FlowCall Flow summarizes the sequence of the Service Call Procedures.Cleaning ProceduresThe cleaning procedures list what needs to be cleaned at each service call.Final ActionsThe Final Actions will test the copier/printer and return it to the customer. Administrative activi-ties are also performed in the Final Actions.Initial Actions ProcedurePurposeThe purpose of the Initial Actions section of the Service Call Procedures is to determine thereason for the service call and to identify and organize the actions which must be performed.Procedure1. Gather the information about the service call and the condition of the copier/printer.a. Question the operator(s). Ask about the location of the most recent paper jams. Askabout the image quality and the general performance of the copier/printer, includingany unusual sounds or other indications (if applicable).b. Check that the power cords are in good condition, correctly plugged into the powersource, and free from any defects that would be a safety hazard. Repair or replacethe power cords as required. Check that the circuit breakers are not tripped.c. Ensure that all paper trays are loaded with paper.d. Inspect any rejected copies. Inquire as to, or otherwise determine, the paper qualityand weight. The specified paper for optimum image quality for the Phaser 790Printer is Hammermill Laser Print 24. The specified paper for optimum image qualityfor the DC 2006 Copier/Printer is 24# Xerox COLOR Xpressions or Colotech + 90gms. Look for any damage to the copies, oil marks, image quality defects, or otherindications of a problem.e. Record the billing meter readings.f. Check the Service Log for any recent activities that are related to the problem thatcaused the service call or any secondary problem.2. Check the Image Quality by performing the Visual Calibration (GP 16).a. Run four copies of the 82E13030 Test Pattern.b. Check the image quality. If the customer has identified any Image Quality Defects orproblems, go to the IQ1 Image Quality Entry RAP.3. If there is a problem in the Basic Printer Mode, go to the Call Flow Procedure.4. If there are no problems in the Basic Printer Mode, go to the Final Actions.
