Troubleshooting9.18Printing ProblemsEnvelopes skew or failto feed correctly.Ensure that the paper guides are against both sides of theenvelopes.Condition Possible cause Suggested solutionsThe machinedoes not print.The machine is notreceiving power.Check the power cord connections. Checkthe power switch and the power source.The machine is notselected as the defaultprinter.Select Xerox WC PE120 Series PCL 6as your default printer in your Windows.Check the machine forthe following:• The front door is notclosed.• Paper is jammed.• No paper is loaded.• The toner cartridgeis not installed.After locating the problem, clear it.• Close the door.• Clear the paper jam. See page 9.5.• Load paper. See page 2.7.• Install the toner cartridge. Seepage 2.5.If a printer system error occurs, contactyour service representative.The connection cablebetween the computerand the machine is notconnected properly.Disconnect the printer cable andreconnect it.The connection cablebetween the computerand the machine isdefective.If possible, attach the cable to anothercomputer that is working properly andprint a job. You can also try using adifferent printer cable.The port setting isincorrect.Check the Windows printer setting tomake sure that the print job is sent to thecorrect port, for example, LPT1. If thecomputer has more than one port, makesure that the machine is attached to thecorrect one.The machine may beconfigured incorrectly.Check the printer properties to ensurethat all of the print settings are correct.The printer driver maybe incorrectlyinstalled.Remove the printer software and reinstallit.The machine ismalfunctioning.Check the display message on the controlpanel to see if the machine is indicating asystem error.Condition Suggested solutions
