| Advanced Phone Features | 72Note: If you sign into the phone using On-Premises account, you can use inbound private line feature.Private line feature is available in On-Premises environment. Current Online environment does not supportthis feature.Related tasksSetting a Ringtone for Incoming Private LineCall QueueYour system administrator may assign you to be a member of a queue.The call queue is a feature that route and queue incoming calls to group members, called agents, such as a help deskor a customer service desk. When people dial a phone number that is set with a call queue, they will hear a greetingfirst (if any is setup), and then they will be put in the queue and wait for the available call agent. The person callingin will hear music while they are placed on hold and waiting, and the call in the queue will ring all call agents at thesame time. After a call agent accepts the call, other agents’ phones stop ringing.Note: If you sign into the phone using Online account, you can use call queue feature. On-Premisesenvironment does not support this feature.Response GroupYour system administrator may assign you to be a member of a response group.A response group is a feature that route and queue incoming calls to groups of people, called agents, such as for ahelp desk or a customer service desk. When someone calls a response group, the call is routed to an agent based ona hunt group or the caller's answers to interactive voice response (IVR) questions. The Response Group applicationuses standard response group routing methods to route the call to the next available agent. After a call agent acceptsthe call, other agents’ phones stop ringing. For example, you have been selected by your system administrator to be acall agent for a response group named “YEALINK”. When a user calls your response group, your phone prompts thatthis is a call for YEALINK.Note: Response group feature is available in On-Premises environment. Current Online environment doesnot support this feature. Contact your administrator for more information.Related tasksSetting a Ringtone for the Response GroupGroup Call PickupYour system administrator may assign you to be a member of a pre-defined group. Group call pickup is used forpicking up incoming calls for your group members. If many group members receive incoming calls at once, you willpick up the first incoming call, by dialing the group pickup code.Note: Group call pickup feature is available in On-Premises environment. Current Online environment doesnot support this feature. Contact your administrator for more information.• Picking Up a Call for Your GroupPicking Up a Call for Your GroupProcedureWhen any group member receives an incoming call, you can dial the group pick code (for example: #603) toanswer it.
