| Advanced Phone Features | 74Any group member can answer an incoming call for the shared line. When a group member answers anincoming call,a red status bar will appear under the shared line appearance. Other members can view the status of a callon the shared line by tapping the corresponding shared line appearance.Placing a SLA Call on HoldProcedurePress or tap Hold to place the call on hold.All group members are notified of the call's hold status by a flashing red status bar under the shared lineappearance on all members' phones.Resuming Held SLA CallsAny SLA member can resume a held call on the shared line.Procedure1. Tap the shared line appearance (flashing red status bar) on the SLA screen to view the held call.2. Select Resume.Missed and Received Calls on Shared LinesIf all SLA group members do not answer an incoming call, the call is logged as missed calls on all the phones. If anySLA group member answers the incoming call, the call is logged as received calls on all the phones. The duration ofthe call is only shown to the receiver in the call history.Branch Office ResiliencyBranch office resiliency is critical for multi-site deployments of Skype for Business where the control servers arelocated at a central site or data center. It allows branch site users to continue to have Enterprise Voice service andvoicemail (if voicemail rerouting settings are configured) when the branch site loses the connection to the centralsite. In this situation, your phone will prompt” Limited service due to outage”, and the presence icon is displayed asUnknown. When the WAN connection between the branch site and central site becomes available, the phone comes
