196 APPENDIX D: O BTAINING S UPPORT FOR YOUR 3COM PRODUCTSPurchase ExtendedWarranty andProfessionalServicesTo enhance response times or extend your warranty benefits, you canpurchase value-added services such as 24x7 telephone technical support,software upgrades, onsite assistance, or advanced hardwarereplacement.Experienced engineers are available to manage your installation withminimal disruption to your network. Expert assessment andimplementation services are offered to fill resource gaps and ensure thesuccess of your networking projects. For more information on 3ComExtended Warranty and Professional Services, see:http://www.3com.com/Contact your authorized 3Com reseller or 3Com for additional productand support information. See the table of access numbers later in thisappendix.Access SoftwareDownloadsYou are entitled to bug fix / maintenance releases for the version ofsoftware that you initially purchased with your 3Com product. To obtainaccess to this software, you need to register your product and then usethe Serial Number as your login. Restricted Software is available at:http://eSupport.3com.com/To obtain software releases that follow the software version that youoriginally purchased, 3Com recommends that you buy an Express orGuardian contract, a Software Upgrades contract, or an equivalentsupport contract from 3Com or your reseller. Support contracts thatinclude software upgrades cover feature enhancements, incrementalfunctionality, and bug fixes, but they do not include software that isreleased by 3Com as a separately ordered product. Separately orderablesoftware releases and licenses are listed in the 3Com Price List and areavailable for purchase from your 3Com reseller.Contact Us 3Com offers telephone, internet, and e-mail access to technical supportand repair services. To access these services for your region, use theappropriate telephone number, URL, or e-mail address from the table inthe next section.
