430 CHAPTER 18: T ROUBLESHOOTINGInstalling the 3ComTLC ApplicationThe 3Com Telephone Local Configuration application is a Windowsprogram that you install and run from a PC.To install the 3Com Telephone Remote Configuration application:1 Insert the NBX Resource Pack DVD into your DVD drive. If the autorunprogram does not start the DVD browser program, navigate to the DVDand start autorun.exe.2 Click NBX Applications and then click Telephone Local Configuration.The installation program creates a shortcut on your Start menu that youcan use to launch the 3Com Telephone Remote Configurationapplication.Using the TLCApplicationAfter you download and install the Telephone Remote Configurationapplication, use the Windows Start menu to launch it.Follow these steps to use the TLC application to configure a 3Comdevice:■ Discover the 3Com device:■ Connect the 3Com device to the same subnet as the PC that isrunning the TLC application.■ Enter the device’s MAC address (found on the label on theunderside of the 3Com device) into the TLC interface.■ After the TLC application connects to the device, specify the device IPsettings you want to assign.After you configure a device, you can open the device list window againand configure another device. Note that the device list can include any3Com device including switches and routers.Using H3PingIP You can use the H3PingIP menu item to ping another device on thenetwork to test the telephone’s connectivity and to check the packetdelay.When you use H3PingIP to test for connectivity, use the IP address of adevice that is connected to the Call Processor. Do not use the CallProcessor IP address. The 3Com Business Telephone uses the IP Gatewayand subnet mask information programmed into it using the AB16 andAB17 buttons.
