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3Com 3C10402B Administrator's Manual

Also see for 3C10402B: Reference guide

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. Table Of Contents
  9. Table Of Contents
  10. Table Of Contents
  11. Table Of Contents
  12. Table Of Contents
  13. Table Of Contents
  14. Table Of Contents
  15. How to Use This Guide
  16. Conventions
  17. Your Comments
  18. Network-based Telephony
  19. NetSet Administration Utility
  20. NetSet User Interface
  21. Auto Discovery
  22. Initial System Configuration
  23. Disabling the Auto Discovery Feature
  24. How Call Timer Works With Other Telephone Features
  25. System Identity
  26. Business Information
  27. Business Hours
  28. Simple Network Time Protocol (SNTP)
  29. Audio Settings
  30. Codec Selection
  31. Codecs and NBX Devices
  32. Silence Suppression Overview
  33. Timers
  34. Multicast Addresses
  35. Account Codes
  36. Feature Interaction
  37. Account Codes: Operational Modes
  38. Call Pickup
  39. Call Park
  40. Page Zones
  41. Ring Patterns
  42. Introduction to Monitoring
  43. Domains and Privacy
  44. Announcement Tones and Supervisory Modes
  45. Supervisory Monitoring Usage Notes
  46. Supervisory Monitoring Error Conditions
  47. Speed Dials
  48. Whisper
  49. WhisperPage Permissions
  50. Feature Interaction With Whisper
  51. WhisperPage Restrictions
  52. System Backup
  53. System Restore
  54. Import / Export Data
  55. Reboot/Shutdown
  56. Call Report Settings
  57. Windows Environment Specifications
  58. Installing Call Reports
  59. Purge Database
  60. Migration
  61. Restore Database From Another Version
  62. Disk Mirroring
  63. Verifying a Failed Disk Drive
  64. Adding, Removing, and Modifying Telephones
  65. Checking a Telephone's Status
  66. Adding a Remote Telephone
  67. Creating and Managing Bridged Extensions
  68. Example Bridged Extensions Configurations
  69. Defining Bridged Extensions
  70. Defining Bridged Extensions on a Secondary Telephone
  71. Defining Bridged Extensions on 3103 Manager's Telephones
  72. Modifying Bridged Extensions
  73. Camp On Feature and Bridged Extensions
  74. Modifying a Telephone
  75. Viewing Telephone Group Membership
  76. Recording Calls Between Telephones with Different Recording Settings
  77. Music On Hold (MOH)
  78. Mapping Access Buttons
  79. Mappings for Telephone Users and Groups
  80. Creating a Delayed Ringing Pattern
  81. Creating Groups and Button Mappings
  82. Changing Device IP Settings
  83. Configuring the Attendant Console
  84. Modifying an Attendant Console
  85. Removing an Attendant Console
  86. Changing Attendant Console IP Settings
  87. Connecting and Managing Analog Devices
  88. Adding an Analog Terminal Card
  89. Adding an Analog Terminal Adapter (ATA)
  90. Viewing The Status of an Analog Terminal Adapter
  91. Advanced Settings
  92. Users
  93. Class of Service (CoS)
  94. Automatic Call Distribution (ACD)
  95. ACD Groups
  96. ACD Shifts
  97. Estimated Wait Time Announcements
  98. ACD Group Open/Close and Announcements
  99. Streaming ACD Data Through a TCP Socket
  100. Display Data
  102. ACD Announcements
  103. ACD Agents
  104. ACD Statistics
  105. Hunt Groups
  106. Linear and Circular Hunt Groups
  107. Configuring and Managing Analog Line Card Ports
  108. Configuring a Line Card Port
  109. Modifying a Line Card Port
  110. Verifying Line Card Port Status
  111. Configuring and Managing Digital Line Cards
  112. Adding a Digital Line Card
  113. Configuring the Digital Line Card
  114. Digital Line Card Status Lights
  115. Modifying a Digital Line Card
  116. Support of AT&T's 4ESS Switch Protocol
  117. Adding or Modifying a Digital Line Card Group
  118. Modifying Card Channels
  119. Modifying IP Settings
  120. Removing a Digital Line Card
  121. Setting Up T1/E1 Logging
  122. T1.231 Near End
  123. T1.231 Far End
  124. G.826 Far End
  125. Enabling or Disabling Loopback Tests
  126. Obtaining a Dial Tone from a PBX System
  127. Group List
  128. NBX Voice Mail
  129. Voice Mail Extensions
  130. Configurable Operators
  131. Off-site Notification
  132. Status
  133. Port Usage
  134. Auto Attendant
  135. Adding an Auto Attendant
  136. Managing Auto Attendants
  137. auto attendant
  138. Voice Application Setup Utility
  139. Testing the Auto Attendant
  140. Voice Profile for Internet Mail
  141. Control Parameters
  142. Statistics
  144. Configuring Domain Name Server Information
  145. Overview of SIP Mode on the NBX Platform
  146. Device Support Details
  147. Feature Support
  148. Platforms Supported
  149. Licensing and Resource Limits
  150. Dial Plan Considerations
  151. SIP Mode and ACD
  152. Enabling and Configuring SIP Mode
  153. Add Messaging
  154. Configure Auto Attendants
  155. Configure Music on Hold
  156. Add Trusted SIP Interfaces
  157. Adding Telephone Users and Devices
  158. Adding a 3Com 3108 Wireless Telephone
  159. Dial Plan Concepts and Overview
  160. Call Process Flow
  161. System Database
  162. Pretranslation
  163. System Features Affected by the Dial Plan Configuration
  164. Dial Plan Tables
  165. Dial Plan Command Format
  166. Internal Dial Plan Table
  167. Least Cost Routing Dial Plan Table
  168. Dial Plan Pretranslators
  169. Pretranslators for Incoming Calls
  170. Managing the Dial Plan Configuration File
  171. Accessing the Dial Plan
  172. Importing and Exporting Dial Plan Configuration Files
  173. Importing a User-Defined Dial Plan
  174. Exporting (Saving) a Dial Plan Configuration File
  175. Testing a Dial Plan
  176. Generating a Dial Plan Report
  177. Modifying a Dial Plan Configuration File
  178. Outdialing Prefix Settings
  179. Changing Extension Length and Ranges
  180. Modifying Extensions
  181. Managing Extension Lists
  182. Adding an Extension List
  183. Removing an Extension List
  184. Managing Dial Plan Pretranslators
  185. Identifying Devices Using Pretranslators for CLI
  186. Removing a Pretranslator from the Dial Plan
  187. Dial Plan Configurations and VPIM
  188. Configuring the Dial Plan for VPIM
  189. Dial Plan Configuration File Commands
  190. List of Dial Plan Commands
  191. Sample Solutions Using Dial Plan Configuration File Commands
  192. Overview of Virtual Tie Lines
  193. VTL Connections Using Unique Extension Ranges
  194. VTL Connections Using Site Codes
  195. Conference Calls Using VTL Connections
  196. How to Configure a Virtual Tie Line
  197. Dial Plan Configuration
  198. Adding VTL Devices to the Pretranslators (Optional)
  199. Verification of the Virtual Tie Line
  200. Call Rerouting for Virtual Tie Lines
  201. Managing Existing Virtual Tie Lines
  202. Enabling Audio Compression for VTL Calls
  203. Enabling Silence Suppression on VTL Calls
  204. Configuring a VTL Password
  205. Toll Calls Without a VTL Password
  206. TAPI Route Points
  207. TAPI Route Point Capacities
  208. Specifying TAPI Line Redirect Timeout
  209. Supervisory Monitoring Modes
  210. TAPI Settings
  211. Software
  212. LabelMaker
  213. Licenses
  214. Add a License
  215. Usage Report
  216. Software Upgrade
  217. System Software Licensing
  218. Restricted Operation
  219. Considerations
  220. Third-Party Drivers
  221. Directory
  222. System Data
  223. SNMP
  224. Terminology and Acronyms
  225. SNMP Security
  226. User-based Security Model (USM)
  227. Traps, Notifications, and Informs
  228. Special Considerations
  229. MIBs Used on the System
  230. Standard SNMPv3 MIBs
  231. Com MIB Objects
  232. Diagnostics for 3Com MIB Objects
  233. Persistent Storage
  234. Network Management Applications
  235. Syslog
  236. Transport Mechanism
  237. Syslog Message Components
  238. Header Component
  239. MSG Component
  240. Syslog Security Considerations
  241. Periodic Timestamp on Console (PTOC)
  242. Maintenance Alerts
  243. Regional Software
  244. Install Regional Software
  245. Remove Regional Software
  246. Regional Settings
  247. Using the Telephone Local User Interface Utility
  248. The 3Com Telephone Local Configuration Application
  249. Installing the 3Com TLC Application
  250. System-level Troubleshooting
  251. Digital Line Card Troubleshooting
  252. Alarm Conditions (Overview)
  253. Alarm Descriptions
  254. Alarms on NBX Digital Line Cards
  255. Configuration and Status Reports
  256. Connecting a Computer to a Serial Port
  257. Servicing the Network Call Processor Battery
  258. Getting Service and Support
  259. Installing Software on the Third-Party Messaging Server
  260. Configuring the System
  261. Configuring NBXTSP on the Server
  262. Overview
  263. Creating Option 184
  264. Activating Option 184
  265. Overview of ConneXtions
  266. Installation Requirements
  267. Windows-based System
  268. ConneXtions Software
  269. Assembling System Information
  270. Installing ConneXtions
  271. Finishing the Installation
  272. Overview of H.323
  273. Standard Extensions
  274. The H.323 Connection
  275. Overall Connectivity
  276. Quality of Service
  277. Special Issues
  278. Gateway Load
  279. Remote Access
  280. PBX Connections
  281. Class of Service
  282. Alternate Gatekeepers
  283. Network Checks
  284. Placing Calls
  286. One Button Access
  287. Entering Digits During Calls
  288. Attendant Console
  289. Other Extensions
  290. Forwarded Calls and Caller ID
  291. Specific Caller ID Situations
  292. Bridged Extension Telephones
  293. Internal Calls
  294. Com Cordless Calls
  295. attendant configuration
3Com 3C10402B Administrator's Manual Manual pdf 446 page image
446 CHAPTER 18: T ROUBLESHOOTINGGetting Service andSupportYour authorized 3Com NBX Voice-Authorized Partner can assist you withall your support needs, including systems and cable plant design,installation, configuration, and project management.A choice of maintenance services, including remote diagnostics, on-sitesupport, telephone technical support, and hardware replacement, isavailable from your 3Com NBX Voice-Authorized Partner. Training andenhancement services are also available.
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This manual is suitable for:
3C10402BV3000 ANALOGV3001R PLATFORMNBX 100V3000 BRIV5000
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