Axis 01107-004 User Manual

AXIS M5065 PTZ Network CameraTroubleshootingPoor rendering of H.264imagesEnsure that your graphics card is using the latest driver. The latest drivers can usually bedownloaded from the manufacturer’s website.Color saturation is differentin H.264 and Motion JPEGModify the settings for your graphics adapter. Refer to the adapter’s documentation for moreinformation.Lower frame rate thanexpectedSee Performance considerations on page 64.Reduce the number of applications running on the client computer.Limit the number of simultaneous viewers.Check with the network administrator that there is enough bandwidth available.Check in the AMC Control Panel (H.264 tag) that video processing is not set to Decode onlykey frames.Lower the image resolution.The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axisproduct.Video and image problems, generalImage unsatisfactory Check the video stream and camera settings under Setup > Video & Audio > Video Stream andSetup > Video & Audio > Camera Settings.No audioIncorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volumesettings are correct.Check that Enable audio support is selected under Setup > System Options > Security > AudioSupport.Check that the correct Audio Input source is selected under Setup > Video & Audio > AudioSettings.Poor audio qualityStuttering Reduce the number of listeners and viewers. Decrease image resolution and compression.Storage and disk management problemsStorage disruption A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if otherread or write problems occur. To identify the source of the problem, check the System Log underSystem Options > Support > Logs & Reports. Depending on the problem, it might be necessary tore-mount the storage device.For information on how to set up a storage disruption alarm, see About events on page 34.Video cannot be recorded Check that the SD card is not write protected (that is, read only).SD card cannot be mounted Reformat the SD card and then click Mount.NONONOTICETICETICEFormatting the card will remove all content, including all recordings, from the SD card.61