Canon BJC-S500 Quick Start Manual

Also see for BJC-S500: Setup instructions

Contents

Troubleshooting2277Possible CauseProblem Try ThisCannotinstall theprinter driver(continued)Computer cannotdetect a printerportVerify that the correct cable (USB or parallel) is connected to bothyour printer and your computer, and that the connection is secure.Verify that the computer is turned on and the POWER lamp is a steady(non-flashing) green.If this does not solve the problem, exit the installation procedure,turn off the printer, restart the computer and reinstall the software.The installer will prompt you when to turn the printer back on.Problem Possible Cause Try ThisPaper jams inthe printerMedia jammedduring paper feed1. Gently pull the jammed paper out of the paper output tray or thepaper rest, whichever is easier.If the paper tears and some is left in the printer, turn the printeroff, open the front cover, and remove the pieces. If you cannotreach or remove the torn paper, do not attempt to disassemble theprinter yourself. Contact the Customer Care Center.2. Reload paper into the paper rest, then press the RESUME/CANCELbutton on the printer.You will need to reprint the page that jammed.If you turn the printer off, your print job data will be lost. Print the jobagain.Use a standard paper size whenever possible to prevent jams.Printer is notrespondingPower cord notsecurelyconnectedVerify that the power cord is securely connected to the printer andplugged into a working outlet.Printer is not setas default, is notturned on, or isnot readyVerify that the Canon S500 printer is the default printer.Verify that the printer is on. If the POWER lamp is off, press thePOWER button. The lamp will flash green as the printer warms up,then go to a steady (no flash) green when the printer is ready.Flashing green can also indicate the printer is processing a print job.If the POWER lamp flashes orange, or green and orange alternately,see “Handling Error Messages” on page 30.Printer/computerincorrectlyconnectedReconnect the printer cable to the correct port, with the correct cable.TTrroouubblleesshhoooottiinngg PPrriinntteerr HHaarrddwwaarree