Canon BJC-S500 Quick Start Manual

Also see for BJC-S500: Setup instructions

Contents

Troubleshooting2299Try ThisProblem Possible CausePrintedcolors areincorrect(continued)Print Mode isimproperly setMMAACC OOSSIn the Print dialog box, select the appropriate PPrriinntt MMooddeesetting.Incorrect mediatypeWWIINNDDOOWWSSOn the MMaaiinn tab of the S500 Properties window, confirm thatthe MMeeddiiaa TTyyppee selected matches the paper loaded.MMAACC OOSSIn the Print dialog box, confirm that the MMeeddiiaa TTyyppee selectedmatches the paper loaded.Print Quality isimproperly setWWIINNDDOOWWSSOn the MMaaiinn tab of the S500 Properties window, select theappropriate Print Quality setting: HHiigghh, SSttaannddaarrdd, DDrraafftt orCCuussttoomm.MMAACC OOSSIn the PPrriinntt dialog box, select the MMaannuuaall icon, then click theDDeettaaiillss button. In the Detailed Setting window, slide the PPrriinnttQQuuaalliittyy bar to select your preferred output quality.Printedoutput isfaded orunclearMedia not loadedprint side upCheck that your media is placed in the printer facing in the correctdirection. See “Loading Paper and Other Media” on page 4.Low ink Verify that you have sufficient ink in the ink tanks. See “MonitoringInk Levels” on page 19.Verify that the printhead is working properly. See “Printing a NozzleCheck Pattern” on page 20 and “Cleaning the Printhead” on page 22.If necessary, perform multiple printhead cleanings. See the S500User’s Guide on the Setup Software & User’s Guide CD-ROM for moreinformation.Printhead nozzlesclogged ordamagedInk tanks are notseated properlyCheck the ink tanks, and reseat them if necessary. See “Replacing InkTanks” on page 20.Printhead needsto be alignedPerform printhead alignment. See "Aligning the Printhead" onpage 23.1. Turn the printer off to clear the printer buffer.2. Cancel the print job from the computer. See “Cancelling a PrintJob” on page 7.3. Turn the printer on again.MeaninglesscharactersprintedCorrupted printinstructions arestored in theprinter bufferPrinter/computernot securelyconnectedCheck the cable connections between the printer and the computer toverify that they are securely connected.