Canon LBP351 Series Service Manual

Also see for LBP351 Series: User guide Getting started

Contents

No. Messages Timing of dis-playCause Remedy11 An error occurred.Error Code: [xxx]Notice of versioninformation (mainscreen)Failed to acquire version in-formation of device due tono CDS registration of firm-ware version of device.Re-execute the job.If it recurs, obtain the log etc. (Refer to "System Manage-ment Operations" under “Version Upgrade”of "Updater" in“Troubleshooting” of this manual.) and contact Support Div.of the sales company.At the time of notifying ver-sion information, failed toconnect to the deliveryserver.Check if the network environment is correct to solve thecause of the error occurrence. If the network environment ofthe device is correct, obtain the log etc. (Refer to "SystemManagement Operations" under "Version Upgrade"of "Up-dater" in "Troubleshooting" of this manual.) and contactSupport Div. of the sales company.No return of notifying ver-sion informationNetwork cable was discon-nected during notice of ver-sion information.Re-connect the network cable and re-execute the job.If it recurs, obtain the log etc. (Refer to "System Manage-ment Operations" under “Version Upgrade”of "Updater" in“Troubleshooting” of this manual.) and contact Support Div.of the sales company.Failed to send notice of ver-sion information since themain power was turnedOFF and then ON duringthe sending.Re-execute the job.If it recurs, obtain the log etc. (Refer to "System Manage-ment Operations" under “Version Upgrade”of "Updater" in“Troubleshooting” of this manual.) and contact Support Div.of the sales company.Server stopped at the timeof sending notice of versioninformation.Check the network environment of the device and re-exe-cute the job.If it recurs, obtain the log etc. (Refer to "System Manage-ment Operations" under “Version Upgrade”of "Updater" in“Troubleshooting” of this manual.) and contact Support Div.of the sales company.An internal error occurredat the time of sending noticeof version information.Obtain the log etc. (Refer to "System Management Opera-tions" under "Version Upgrade"of "Updater" in "Trouble-shooting" of this manual.) and contact Support Div. of thesales company.11 An error occurred.Error Code: [xxx]UGW linkage(main screen)UGW linkage was turnedON when eRDS was OFF.For a device using eRDS, turn ON the eRDS. For a devicenot using eRDS, turn OFF the UGW linkage.If it recurs, obtain the log etc. (Refer to "System Manage-ment Operations" under “Version Upgrade”of "Updater" in“Troubleshooting” of this manual.) and contact Support Div.of the sales company.An internal error occurredat the time of acquiring de-livery information.Re-execute the job.If it recurs, obtain the log etc. (Refer to "System Manage-ment Operations" under “Version Upgrade”of "Updater" in“Troubleshooting” of this manual.) and contact Support Div.of the sales company.On-site (error dia-logue)An internal error occurredat the time of acquiring ap-plicable firmware informa-tion.Re-execute the job.If it recurs, obtain the log etc. (Refer to "System Manage-ment Operations" under “Version Upgrade”of "Updater" in“Troubleshooting” of this manual.) and contact Support Div.of the sales company.An internal error occurredat the time of sending ap-proval information.Re-execute the job.If it recurs, obtain the log etc. (Refer to "System Manage-ment Operations" under “Version Upgrade”of "Updater" in“Troubleshooting” of this manual.) and contact Support Div.of the sales company.An internal error occurredat the time of delivery orderRe-execute the job.If it recurs, obtain the log etc. (Refer to "System Manage-ment Operations" under “Version Upgrade”of "Updater" in“Troubleshooting” of this manual.) and contact Support Div.of the sales company.Immediate down-load (error dia-logue)An internal error occurredat the time of requestingfirmware delivery informa-tion.Re-execute the job.If it recurs, obtain the log etc. (Refer to "System Manage-ment Operations" under “Version Upgrade”of "Updater" in“Troubleshooting” of this manual.) and contact Support Div.of the sales company.3. Technical Explanation (System)57