Chapter 8 Troubleshooting 8-23Problem Cause SolutionEnvelopes do not load Envelopes may not match Envelopes must be U.S.(continued) specifications for this unit. Commercial number 10(9.5 × 4.1 inches) orEuropean DL envelopes(220 × 110 mm).Faxing ProblemsProblem Cause SolutionCannot send a The MultiPASS may have Unplug the unit and let itdocument overheated. cool for several minutes. Trysending again.The MultiPASS may not be If you have a pulse line, beset for the type of telephone sure the MultiPASS is setline in use (pulse/tone). for pulse dialing.The document may not Remove the document, stackhave been fed correctly it, and feed it into the unitinto the MultiPASS. correctly (see page 1-14).Make sure the operator panelis closed.The one-touch or coded Check the one-touch or codedspeed dialing number you speed dialing button and beused may not be registered sure it is registered correctly.for the feature you wantto use.The other party’s fax may be Call the other party and askout of paper. them to make sure paper isinstalled.There may be other documents Allow time for the currentbeing sent from memory. document to finish sending.The telephone line may not Make sure there is a dial tonebe working properly. when you lift the telephone.If not, contact the localtelephone company.The receiving fax machine may Make sure the receiving faxnot be a G3 fax machine. machine is compatible withthe MultiPASS (which is a G3fax machine).Troubleshooting
