Chapter 8 Troubleshooting 8-25Problem Cause SolutionThe MultiPASS does The MultiPASS may not For the MultiPASS to switchnot switch automatically be in Fax/Tel mode. automatically betweenbetween telephone and telephone and fax reception,fax transmissions the Receive mode must beset to Fax/Tel mode.There may be a document Make sure you have printedin memory. out any documents in memory.An error may have occurred Check the LCD for an errorduring reception. message (see page 8-10).The sheet feeder may be Make sure paper is loaded inempty. the sheet feeder.The sending fax may not Some fax units cannot sendsend the CNG signal that the CNG signal that tells yourtells the MultiPASS that the MultiPASS the incoming signalincoming signal is a fax. is from a fax. In such cases,you will have to receive thedocument manually.Cannot receive a You may have pressed Always press START/COPYdocument manually START/COPY after hanging before hanging up theup the telephone. telephone. Do not pressSTART/COPY after you hangup the telephone; this willdisconnect the call.Print quality is poor You may not be using the Be sure you are using papercorrect type of paper. that meets the paperrequirements for theMultiPASS (see page A-1).The print head may need Clean the print headto be cleaned. (see page 7-8).The sending party may be Make a copy on yourhaving a problem. MultiPASS. If the image isOK, then your MultiPASS isoperating properly. Contactthe other party and havethem check their machine.Error correction (ECM) Make sure Error correctionmay be disabled. (ECM) is set to on in theAdvanced Receive fax panelof the MultiPASS Fax SetupUtility (see page 3-9).Troubleshooting
