1 - 97Chapter 1 TroubleshootingVersion 2 2008.03.31Flows 33 PCScan Time Out 017-988YesChecking the customer operationIs the customer operating the printercorrectly?NoENDYesChecking the USB connectionReconnect the PC and the printer.Does the error still occur whenscanning?NoENDYesChecking the driver softwareIs the scanner driver installed?Check the [Dell MFP Laser 2135cnscanner] icon in the [Scanners andCameras] of the [Printers and OtherHardware] of the [Control Panel].Check the following items, beforechecking the driver software.-Connects the PC and the printer withthe USB cable.-Enables the [Windows ImageAcquisition (WIA)] of the [Service] in the[Administrative Tool] of the [ControlPanel].NoYesChecking the PC programIs the [ScanButton Manger] installed?Checked by the [Dell MFP Laser2135cn ScanButton Manager] in the[Add or Removal Programs] of the[Control Panel].NoAInstall the driver software.Install the software.
