Dell DL4000 Owner's Manual

Also see for PowerVault DL4000: Deployment guide Handbook Deployment guide Release note Getting started guide

Contents

If the problem persists, try troubleshooting the expansion cards or see Getting Help.Troubleshooting a storage controllerCAUTION: Many repairs may only be done by a certified service technician. You should onlyperform troubleshooting and simple repairs as authorized in your product documentation, or asdirected by the online or telephone service and support team. Damage due to servicing that isnot authorized by Dell is not covered by your warranty. Read and follow the safety instructionsthat came with the product.NOTE: When troubleshooting a SAS or PERC controller, see the documentation for your operatingsystem and the controller.1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.3. Remove the system cover.4. Verify that the installed expansion cards are compliant with the expansion card installationguidelines.5. Ensure that each expansion card is firmly seated in its connector.6. Install the system cover.7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.8. If the problem is not resolved, turn off the system and attached peripherals, and disconnect thesystem from the electrical outlet.9. Remove the system cover.10. Remove all expansion cards installed in the system.11. Install the system cover.12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.13. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the testsfail, see Getting Help.14. For each expansion card you removed in step 10, perform the following steps:a. Turn off the system and attached peripherals, and disconnect the system from the electricaloutlet.b. Remove the system cover.c. Reinstall one of the expansion cards.d. Install the system cover.e. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.If the tests fail, see Getting Help.Troubleshooting expansion cardsCAUTION: Many repairs may only be done by a certified service technician. You should onlyperform troubleshooting and simple repairs as authorized in your product documentation, or asdirected by the online or telephone service and support team. Damage due to servicing that isnot authorized by Dell is not covered by your warranty. Read and follow the safety instructionsthat came with the product.72