Dell Latitude CP Reference And Troubleshooting Manual

Also see for Latitude CP: Service manual Service manual

Contents

3-6 Dell Latitude CP Reference and Troubleshooting GuideHard-disk driveconfiguration errorThe computer cannot identifythe drive type.Turn off the computer, remove the drive, and boot thecomputer from a bootable diskette. Then turn off thecomputer, reinstall the drive, and reboot the computer.Run the Hard-Disk Drive test group in the Dell Diag-nostics. (For instructions, see Chapter 4, “Runningthe Dell Diagnostics.”)Hard-disk drivecontroller failure 0The hard-disk drive does notrespond to commands from thecomputer.Turn off the computer, remove the drive, and bootthe computer from a bootable diskette. Then turnoff the computer again, reinstall the drive, andreboot the computer. If the problem persists, tryanother drive. Then run the Hard-Disk Drive testgroup in the Dell Diagnostics. (For instructions, seeChapter 4, “Running the Dell Diagnostics.”)Hard-disk drivecontroller failure 1The CD-ROM drive does notrespond to commands from thecomputer.See “Troubleshooting the CD-ROM Drive” foundlater in this chapter.Hard-disk drivefailureThe hard-disk drive does notrespond to commands from thecomputer.Turn off the computer, remove the drive, and bootthe computer from a bootable diskette. Then turnoff the computer again, reinstall the drive, andreboot the computer. If the problem persists, tryanother drive. Then run the Hard-Disk Drive testgroup in the Dell Diagnostics. (For instructions, seeChapter 4, “Running the Dell Diagnostics.”)Hard-disk driveread failureThe hard-disk drive may befaulty.See “Troubleshooting the Hard-Disk Drive”found later in this chapter.Invalid configura-tion information–please run SystemSetup programThe system configurationinformation does not match thehardware configuration. Thismessage is most likely to occurafter a memory module isinstalled.Correct the appropriate options in the SystemSetup program. (For instructions, see “Using theSystem Setup Program” in Chapter 2.)Keyboard clockline failureA cable or connector may beloose, or the keyboard may befaulty.Run the Keyboard Controller Test in the DellDiagnostics. (For instructions, see Chapter 4, “Run-ning the Dell Diagnostics.”)Keyboard control-ler failureA cable or connector may beloose, or the keyboard may befaulty.Reboot the computer, and avoid touching the key-board or the mouse during the boot routine. If theproblem persists, run the Keyboard ControllerTest in the Dell Diagnostics. (For instructions, seeChapter 4, “Running the Dell Diagnostics.”)Table 3-2. System Error Messages (continued)Message Cause ActionNOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide.