Dell Latitude CP Reference And Troubleshooting Manual

Also see for Latitude CP: Service manual Service manual

Contents

Getting Help 5-3Dell Q&AThe Dell Q&A, a Windows-based online help file thatanswers questions that are often asked by Dell computerusers, is included with certain Dell systems that were pur-chased with the Dell-installed Windows 95.To view the Dell Q&A, open the Dell Accessories folderand double-click on the Dell Q&A icon. If you need fur-ther instructions on using the Dell Q&A, click Help fromthe Dell Q&A button bar.System User’s GuideThe Windows-based online System User’s Guide includesinformation about traveling with your portable computer,installing and using batteries, conserving battery power,and attaching external devices to the computer. This doc-ument is installed on your hard-disk drive for easyreference wherever you take the computer.Reference and Troubleshooting GuideThe Reference and Troubleshooting Guide includes infor-mation about system features, customizing the operationof the computer, and diagnosing and troubleshootingcomputer problems.World Wide Web on the InternetDell can be accessed electronically on the Internet via aWorld Wide Web site, a file transfer protocol (FTP) site,and electronic mail (e-mail) using the followingaddresses:• World Wide Webhttp://www.dell.com/http://www.dell.com/intl/apcc/ (for Asian/Pacificcountries only)http://www.dell.com/euro/ (for Europe only)• Anonymous FTPftp.dell.com/Log in as user: anonymous, and use youre-mail address as your password.• Electronic Support Servicesupport@dell.comapsupport@.dell.com (for Asian/Pacific countriesonly)• Electronic Quote Servicesales@dell.comapmarketing@dell.com (for Asian/Pacific coun-tries only)• Electronic Information Serviceinfo@dell.comCommercial Online ServicesDell can be accessed electronically via CompuServe® bytyping GO DELL.Dell Diagnostics ProgramEvery Dell computer comes with the Dell Diagnostics, aprogram that can help you determine what is wrong withthe computer when it does not operate correctly. Thisprogram provides valuable information for you and forDell technicians should you need to call Dell.See Chapter 4, “Running the Dell Diagnostics,” forinstructions on using the diagnostics. You can use thisdiagnostic program to test major components or devicesin the computer, if the computer can boot.AutoTech ServiceDell’s automated technical support service—AutoTech—provides recorded answers to the questions most fre-quently asked by Dell customers.When you call AutoTech, you use your touch-tone tele-phone to select the subjects that correspond to yourquestions. You can even interrupt an AutoTech sessionand continue the session later. The code number that theAutoTech service gives you allows you to continue yoursession where you ended it.The information available through AutoTech includes:• Specifications and prices for Dell computers cur-rently on sale• Installation instructions for Dell computers andperipherals• Answers to questions about the Windows 95• Help in troubleshooting your Dell computerThe AutoTech service is available 24 hours a day, sevendays a week. You can also access this service through thetechnical support service. For the telephone number to