5-2 Dell Latitude CP Reference and Troubleshooting GuideFor instructions on using the technical support ser-vice, see “Technical Support Service” and “BeforeYou Call” found later in this chapter.Help ToolsDell provides a number of tools to assist you. Table 5-1lists subjects you may want information about, tasks youmay want to perform, and the tool(s) you can use forhelp. Each tool is described later in this section.Table 5-1. Help ToolsSubject or Task ToolBIOS revisions TechConnect BBSFrequently asked questions Dell Q&A, AutoTech serviceInformation about Dell, its products, and its serviceand support policiesTechFax service, TechConnect BBS, World Wide Web onthe InternetInstallation instructions Online System User’s Guide, Reference and Troubleshoot-ing Guide, technical support service, AutoTech serviceInterrupt maps TechFax serviceOrdering parts Technical support service, TechConnect BBSSoftware update information TechFax serviceSystem board layouts TechFax service, system documentationTechnical notes on system compatibility and revisions TechFax serviceTechnical training class information TechFax serviceTechnical specifications TechFax service, online System User’s Guide, Referenceand Troubleshooting GuideTroubleshooting, step-by-step instructions Reference and Troubleshooting Guide, Dell Diagnosticsprogram, AutoTech serviceUnresolved problems requiring assistance from a DelltechnicianTechnical support service, TechConnect BBSNOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide.
