5-6 Dell Latitude CP Reference and Troubleshooting GuideFigure 5-1. Diagnostics ChecklistName: ______________________________________________________________Date: ____________________Address: _____________________________________________________________Phone number:____________Service tag (bar code on the back of the computer): _________________________________________________Express service code: ___________________________________________________________________________Return Material Authorization Number (if provided by Dell support technician): ____________________________Operating system and version: ____________________________________________________________________Peripherals: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________PC Cards or expansion cards:______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Are you connected to a network? yes noNetwork, version, and network card: _______________________________________________________________Programs and versions: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________See your operating system documentation to determine the contents of the system’s start-up files. If the computer isconnected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.Error message or beep code: ______________________________________________________________________Description of problem and troubleshooting procedures you performed: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________Diagnostics Checklist