Dell Latitude CP Reference And Troubleshooting Manual

Also see for Latitude CP: Service manual Service manual

Contents

Getting Help 5-1Chapter 5Getting HelpThis chapter describes the tools Dell provides to helpyou when you have a problem with your computer. It alsotells you when and how to call Dell Computer Corpora-tion for technical or customer assistance in the followingsituations:• If you have a technical problem, read the next sec-tion, “Technical Assistance.”• If you are looking for information about a specificsubject or about Dell’s services, read “Help Tools”found later in this chapter.• If you have a problem with your order, read “Prob-lems With Your Order” found later in this chapter.• If you need to return an item for warranty repair orcredit, read “Returning Items for Warranty Repair orCredit” found later in this chapter.• If you would like to place an order or need informa-tion about additional products available from Dell,call Dell at the appropriate telephone number listedin “Dell Contact Numbers” found later in thischapter.Technical AssistanceIf you need assistance with a technical problem, performthe following steps:1. Review the Dell Q&A.Look for the Dell Q&A icon in the DellAccessories folder in the Windows 95operating system.2. Review the remaining documentation that accom-panied your Dell computer.To decide which document has the answers youneed, consult the Preface.3. Run the diagnostics for your Dell computer.See Chapter 5, “Running the Dell Diagnostics,” forinstructions on using the Dell Diagnostics program.4. Make a copy of the Diagnostics Checklist (foundlater in this chapter), and fill it out.NOTE: Save the Diagnostics Checklist in this chap-ter as a master so you can use it to make copies asneeded.On your copy of the Diagnostics Checklist, docu-ment any error messages or beep codes as they occurso you can inform the Dell technician of them.Describe what you were doing when the erroroccurred. Note the steps you have taken to solve theproblem.5. Use the AutoTech service for help with installa-tion and troubleshooting procedures.For instructions on using the AutoTech service, see“AutoTech Service” found later in this chapter6. If the preceding steps have not resolved the prob-lem and you need to talk to a Dell technician, youcan call Dell’s customer technical support service.Before you call Dell, convert your service tag num-ber into an express service code. When prompted byDell’s automated telephone system, enter the expressservice code to route your call directly to the propersupport personnel.If you did not convert your service tag number to anexpress service code the first time you turned on thecomputer, do it before you call Dell for technicalassistance. Find the Express Service Code icon in theDell Accessories folder or program group. Double-click the icon and follow the directions.NOTE: Dell’s Express Service may not be availablein all countries.