Dell Latitude CP Reference And Troubleshooting Manual

Also see for Latitude CP: Service manual Service manual

Contents

5-4 Dell Latitude CP Reference and Troubleshooting Guidecall, see “Dell Contact Numbers” found later in thischapter.NOTE: AutoTech is not always available in all locationsoutside the continental U.S. Please call your local Dellrepresentative for information on availability.TechFax ServiceDell takes full advantage of fax technology to serve youbetter. Twenty-four hours a day, seven days a week, youcan call the Dell TechFax line toll-free for all kinds oftechnical information.Using a touch-tone phone, you can select from a fulldirectory of topics. The technical information you requestis sent within minutes to the fax number you designate.TechFax information includes:• Interrupt maps and specifications.• Technical notes on system compatibility andrevisions.• News on updates for operating systems and applica-tion programs.• Descriptions of available technical training classes.For Dell-certified technicians, TechFax offers infor-mation such as parts lists, drawings, and maintenanceand repair data.For the TechFax telephone number, see “Dell ContactNumbers” found later in this chapter.NOTE: TechFax is not always available in all locationsoutside the continental U.S. Please call your local Dellrepresentative for information on availability.TechConnect BBSUse your modem to access Dell’s TechConnect BulletinBoard Service (BBS) 24 hours a day, seven days a week.The service is menu-driven and fully interactive. Themodem settings for the BBS are 8 bit, no parity, 1 stopbit.You can use the BBS to do the following:• Send questions to a Dell technician• Request a follow-up call or leave a message for aDell technical support specialist• Order parts• Download basic input/output system (BIOS) andvideo driver upgrades• Download updatesFor the BBS telephone number, see “Dell Contact Num-bers” found later in this chapter.NOTE: The TechConnect BBS is not always available inall locations outside the continental U.S. Please call yourlocal Dell representative for information on availability.Automated Order-Status SystemYou can call this automated service to check on the statusof any Dell products that you have ordered. A recordingprompts you for the information needed to locate andreport on your order. For the telephone number to call,see “Dell Contact Numbers” found later in this chapter.NOTE: The Automated Order-Status System is notalways available in all locations outside the continentalU.S. Please call your local Dell representative for infor-mation on availability.Technical Support ServiceDell’s industry-leading hardware technical support ser-vice is open 24 hours a day, seven days a week. At anyhour of any day, a Dell technical expert is ready with theanswers to your questions about Dell hardware.Our technical support staff pride themselves on theirtrack record: more than 90 percent of all problems andquestions are taken care of in just one toll-free call, usu-ally in less than ten minutes. When you call, our expertscan refer to records we keep on your specific Dell systemto better understand your particular question. Our techni-cal support staff use computer-based diagnostics toprovide fast, accurate answers to your questions.To contact Dell’s technical support service, first refer tothe section titled “Before You Call” and then call thenumber for your country as listed in “Dell Contact Num-bers” found later in this chapter. (For information aboutreceiving technical assistance in the U.K., refer to thePlacing a Service Call card that came with yourcomputer.)NOTE: Technical support services may vary outside thecontinental U.S. Contact your local Dell representativefor more information.