ivUser Manual MN040024ENEffective November 2016DX-NET-ETHERNET2-2 field bus connectionEtherNet/IP for variable frequency drive DE1/DC1EATON www.eaton.comSupport servicesThe goal of Eaton is to ensure your greatest possible satisfaction with the operation of our products.We are dedicated to providing fast, friendly, and accurate assistance. That is why we offer you so manyways to get the support you need. Whether it is by phone, fax, or email, you can access Eaton’s supportinformation 24 hours a day, seven days a week.Our wide range of services is listed below.You should contact your local distributor for product pricing, availability, ordering, expediting, and repairs.WebsiteUse the Eaton Website to find product information. You can also find information on local distributorsor Eaton’s sales offices.Website addresswww.eaton.com/drivesEatonCare customer support centerCall the EatonCare Support Center if you need assistance with placing an order, stock availability or proofof shipment, expediting an existing order, emergency shipments, product price information, returns otherthan warranty returns, and information on local distributors or sales offices.Voice: 877-ETN-CARE (386-2273) (8:00 a.m.–6:00 p.m. EST)After-Hours Emergency: 800-543-7038 (6:00 p.m.–8:00 a.m. EST)If you are in the U.S. or Canada, and have OI or PLC questions, you can take advantage of ourtoll-free line for technical assistance with hardware and software product selection, system design andinstallation, and system debugging and diagnostics. Technical support engineers are available for callsduring regular business hours.Drives Technical Resource CenterVoice: 877-ETN-CARE (386-2273) option 2, option 6(8:00 a.m. – 5:00 p.m. Central Time U.S. [UTC-6])email: TRCDrives@eaton.com