Chapter 5 Service and SupportIf you have any problems with installing or using this product, follow these troubleshooting tipsor contact us using one of the methods provided.TroubleshootingIf a problem occurs with the system, refer to the “Troubleshooting” section of the EatonProfile Genesys Ergonomic Workstation Operator’s Manual for troubleshooting tips andcorrective actions. If the lift freezes and the workstation is not moving in an upward ordownward direction, then re-initialize the system per the instructions noted below.Lift FreezesIf the lift freezes and the workstation is not moving in an upward or downward motion, thenyou will need to re-initialize the system and it should correct the problem. Follow theseinstructions to re-initialize the lift.To re-initialize the lift, do the following:1. On the control pad, press the Down Arrow button until the lift column lowers to the“end-stop” position”.Workstation Model Shown for Illustrative Purposes OnlyIn this ChapterRefer to the following table for information on a specific topic.Topic See Page #Troubleshooting 37Lift Freezes 37Error Code Appears on Control Pad 38Technical Support 38Documentation 4037 Eaton Profile Genesys Dual-Lift Ergonomic Workstation Installation www.eaton.com/powerquality 11-41 06-2011