Service and Support2. If the controls are still not working properly, then do one of the following: Refer to the Eaton Profile Genesys Dual-Lift Ergonomic Workstation Operator’sManual for troubleshooting tips and corrective actions. Refer to the DeskPower DB4/DL4 Systems Guide to ensure the control pad hasbeen properly installed. See the “Documentation” section of this manual fordocument location. Contact Eaton for Technical Support assistance.Error Code Appears on Control PadIf a problem occurs with the system and an error code displays on the control pad, then refer tothe Troubleshooting section of the Eaton Profile Genesys Dual-Lift Ergonomic WorkstationOperator’s Guide for a list of error codes and corrective action associated with the error.Technical SupportSend an email and detailed description of the problem as well as contact information toTechnical Support at to.support@eaton.com.Sales RepresentativeContact an Eaton Sales representative by one of the methods below.Phone:Call us toll free at 800.225.7348 (US Only) or 508.852.4300Mail:Eaton160 Gold Star BoulevardWorcester, MA 01606Email:UInfoESWorcesterMA@Eaton.comUUWeb:Visit us at http://www.wrightline.com and click on “Contact Us.” Simply complete and submitthe form as directed on our web site.Local US RepresentativeTo find a sales representative in the area, visit our website athttp://www.eaton.com/wrightline.com, and then click on “Contact your local rep for moreinformation.” For US visitors, enter your zip code in the field and click on the Submit button.Eaton Worcester OfficeEaton160 Gold Star Blvd.Worcester, MA 01606Tel: 508-852-4300Toll Free: 800-225-7348Fax: 508-853-8904www.eaton.com/powerquality 11-41 06-2011 Eaton Profile Genesys Dual-Lift Ergonomic Workstation Installation 38