IBM NetVista X40 User Manual

Contents

Getting informationInformation about your IBM computer and preinstalled software, if any, isavailable in the documentation that comes with your computer. Thatdocumentation includes printed books, online books, README files, and help files.In addition, information about IBM products is available on the World Wide Weband through the IBM Automated Fax System.Using the World Wide WebOn the World Wide Web, the IBM Web site has up-to-date information about IBMPersonal Computer products and support. The address for the IBM PersonalComputing home page is http://www.ibm.com/pcYou can find support information for your IBM products, including supportedoptions, at http://www.ibm.com/pc/supportIf you select Profile from the support page, you can create a customized supportpage that is specific to your hardware, complete with Frequently Asked Questions,Parts Information, Technical Hints and Tips, and Downloadable Files. In addition,you can choose to receive e-mail notifications whenever new information becomesavailable about your registered products.You also can order publications through the IBM Publications Ordering System athttp://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgiGetting information by faxIf you have a touch-tone telephone and access to a fax machine, in the U.S. andCanada you can receive by fax marketing and technical information on manytopics, including hardware, operating systems, and local area networks (LANs).You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Followthe recorded instructions, and the requested information will be sent to your faxmachine. In the U.S. and Canada, to access the IBM Automated Fax System, call1-800-426-3395.Getting help and serviceIf you have a problem with your computer, you will find a wide variety of sourcesavailable to help you.Using the documentation and diagnostic programsMany computer problems can be solved without outside assistance. If youexperience a problem with your computer, the first place to start is thetroubleshooting information of your computer documentation. If you suspect asoftware problem, see the documentation, including README files and onlinehelp, that comes with the operating system or application program.Most IBM computers and servers come with a set of diagnostic programs that youcan use to help you identify hardware problems. See the troubleshootinginformation of your computer documentation for instructions on using thediagnostic programs.The troubleshooting information or the diagnostic programs might tell you thatyou need additional or updated device drivers or other software. IBM maintainspages on the World Wide Web where you can get the latest technical informationand download device drivers and updates. To access these pages, go tohttp://www.ibm.com/pc/support and follow the instructions.Chapter 6. Solving problems 105