Chapter 6. Solving problemsThis section provides basic troubleshooting information to help you resolve someproblems that might occur with your system.If you cannot locate and correct the problem using the information in this section,refer to “Getting information, help, and service” on page 104 for more information.Diagnostic tools overviewThe following tools are available to help you identify and resolve hardware-relatedproblems:v POST beep codesThe power-on self-test beep codes indicate the detection of a problem. See“POST” on page 78 for more information.v Diagnostic programs and error messagesThe system diagnostic programs are stored on the Device Drivers and IBMEnhanced Diagnostics CD. These programs are the primary methods of testing themajor components of your computer. See “Diagnostic programs and errormessages” on page 79 for more information.v Troubleshooting chartsThese charts list problem symptoms and steps to correct the problems. See the“Troubleshooting charts” on page 88 for more information.v Customized support pageYou can create a customized support page on the World Wide Web that isspecific to your hardware, including frequently asked questions, partsinformation, technical hints and tips, and downloadable files. In addition, youcan choose to receive e-mail notifications whenever new information becomesavailable about your registered products.After you register your IntelliStation products, you can diagnose problems usingthe IBM Assistant, and you can participate in the IBM discussion forum. Formore detailed information about registration for your IBM products, visit thefollowing addresses on the Web:– http://www.ibm.com/pc/register– http://www.ibm.com/pc/support© Copyright IBM Corp. 2000 77
