576 Console Operations• When a ACG is in Night Service, a call to that ACG is redirected to thecustomer or trunk night DN, or to a night ACG (LD 15 option NCA/NCD).Queue ThermometerThis part of the feature applies to a special console which has foursingle-digit numeric displays. Each display can be configured to show thenumber of attendant calls in queue for specified ICI keys of a customeror an ACG (LD 15 option MTI/CUI).A queue thermometer display can also be configured to show the numberof calls to those ICI keys that are not individually displayed on any otherdisplay of that console.Optionally, this sum may exclude calls to ICI keys to which inter-attendantcalls, recalls and metered calls are presented (LD 15 option DRT/DRE).Operating parametersConsole PresentationWhen Multi-tenant Service (MTS) is in use, the following limitations applywhen using Console Operations:• All attendants must belong to an ACG• All attendants must belong to only one ACG, and• No attendants must belong to ACG 0.Feature interactionsConsole PresentationDepartmental Listing Directory NumberDepartmental Listing Directory Number is a way of directing attendant calls.The feature has some similarities to MTS, but it overrides Multi-tenantService (MTS) and is therefore not affected by Console Presentation.Listed Directory Numbers, Network WideConsole Operation makes it possible for each console to select which ICIcall types is presented to the console. Network wide LDN does not workwith the Console Presentation feature because it is not supported by NAS.Console Operation can, however, be configured with two additional LDNs.The queue thermometer indicates how many calls are in the queue for acertain ICI key. An ICI key can correspond to more than one ICI type. Eventhough the ICI type of a call may be different with or without this featureactive, it will not interact with queue thermometer operations.Feature packagingConsole Operations (COOP) package 169.Nortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 May 2008Copyright © 1994–2008, Nortel Networks.
