13Chapter 2About this guideIn this chapter"Maintenance and diagnostics overview" (page 13)Maintenance and diagnostics overviewThe maintenance and diagnostic activities discussed in this guide aredivided into two groups of activities:• troubleshooting and diagnostics (identifying the cause of systemproblems and resolving them)• performing hardware maintenanceThis guide is for administrators, technicians, and engineers responsible formaintaining a CallPilot server. This guide assumes that you have basiccomputing skills, and are familiar with necessary safety procedures.If you are not able to resolve your system problem with the resourcesdescribed in this guide, you can also refer to the following document:• Troubleshooting Guide (NN44200-700)Note: Nortel continually updates the Troubleshooting Guide,which is available from the Partner Information Center (PIC) athttp://www.nortel.com/pic.The "Starting up and shutting down the CallPilot server" chapter in theInstallation and Configuration Task List (NN44200-306) explains how torestart, shut down, and power up the CallPilot server. You may be asked toperform one or more of these tasks while maintaining your server.When you purchased your CallPilot server, it came preinstalled with theWindows operating system and CallPilot server software. If your CallPilotserver no longer functions because of a software problem, you may need toreinstall the CallPilot software or rebuild the system.Nortel CallPilot1002rp Server Maintenance and DiagnosticsNN44200-701 01.02 Standard5.0 4 April 2007Copyright © 2007, Nortel Networks Nortel Networks Confidential.
