Nortel CallPilot User Manual

Also see for CallPilot: User guide Supplementary guide Configuration manual User guide Reference guide

Contents

Document status: StandardDocument version: 01.02Document date: 4 April 2007Copyright © 2007, Nortel NetworksAll Rights Reserved.Sourced in CanadaThe information in this document is subject to change without notice. The statements, configurations, technicaldata, and recommendations in this document are believed to be accurate and reliable, but are presented withoutexpress or implied warranty. Users must take full responsibility for their applications of any products specified in thisdocument. The information in this document is proprietary to Nortel Networks.The process of transmitting data and call messaging between the CallPilot server and the switch or system isproprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the userlicense unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license byalternative usage of any portion of this process or the related hardware constitutes grounds for an immediatetermination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.Trademarks*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100,DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link,Meridian Mail, Norstar, SL-1, SL-100, Communication Server 1000, Supernode, Contact Center, Telesis, andUnity are trademarks of Nortel Networks.3COM is a trademark of 3Com Corporation.ADOBE is a trademark of Adobe Systems Incorporated.ATLAS is a trademark of Quantum Corporation.BLACKBERRY is a trademark of Research in Motion Limited.CRYSTAL REPORTS is a trademark of Seagate Software Inc.EUDORA is a trademark of Qualcomm.eTrust and InoculateIT are trademarks of Computer Associates Think Inc.DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.GROUPWISE and NOVELL are trademarks of Novell Inc.LOGITECH is a trademark of Logitech, Inc.MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.MYLEX is a trademark of Mylex Corporation.NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.NOTES is a trademark of Lotus Development Corporation.NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.QUICKTIME is a trademark of Apple Computer, In.