Scripting Guide for Communication Server 1000/Meridian 1 PBX 217October 2007 Basic script commandsGIVE BUSYUse the GIVE BUSY command to provide a busy tone to a call before it isdisconnected by the switch. A call can receive a busy tone any time that it is inthe CDN queue, except when it is presented to, or answered by, an agent.First treatmentThis treatment must be the first treatment that the call receives; otherwise, forsome trunk types, the switch does not disconnect the call automatically aftergiving the busy tone, which can cause trunks to stay connected until the userdisconnects the call.Because some statements give an automatic ringback tone, you must analyze thescript carefully to ensure that these commands do not execute before the GIVEBUSY command. Issuing the ringback tone after GIVE BUSY commandensures that the busy tone is always the first treatment given to the call. Formore information about commands that automatically generate a ringbacktreatment, see “Default treatments” on page 84.Script syntaxGIVE BUSY {CONTROLLED}OptionalThe CONTROLLED keyword is optional for this command.CONTROLLED keywordBy default, after the GIVE BUSY command is executed, the call is no longerunder the control of Contact Center Manager. However, if you use theCONTROLLED keyword, the call remains in the control of Contact CenterManager, which means that if an error condition occurs on the switch (cannotgive the tone to the call, for example), the call is returned to the queue so that itcan be further treated by the system.
