Scripting Guide for Communication Server 1000/Meridian 1 PBX 65October 2007 Scripting rules and conventionsScript rulesThis section describes the rules for creating Contact Center Manager scripts. Ifyou do not follow these rules, you receive errors when you validate the script,and the call does not receive the treatment you intend.Most, but not all, of these script element restrictions are detected during scriptvalidation (before the script is activated). However, the validator cannot detectevery possible situation that can cause a problem.First command ruleDo not use the following commands as the first command executed in a script: WAIT QUIT GIVE SILENCE REMOVE FROM AGENT CHANGE PRIORITY IN AGENT REMOVE FROM SKILLSET CHANGE PRIORITY IN SKILLSET READVAR/SAVEVARThis rule does not apply to multimedia contacts with the exception of the QUITcommand, which causes contacts to be queued to the default skillset for thecontact type.For information about these commands in SIP-enabled contact centers, see “SIPContact Center” on page 673.Call rejectionIf one of the preceding commands is encountered as the first command, the callis routed to the default ACD-DN configured for the CDN. (The call is notqueued to the default skillset or RAN). Contact Center Manager logs an error tothe alarm monitor and event browser.
