554 Contact Center ManagerTroubleshooting Standard 8.04Voice processing problemsThe following sections describe possible problems with voice processing.GIVE IVR treatment failsIf a GIVE IVR treatment to a voice messaging system such as Meridian Mail orCallPilot fails, you must ensure the following details are correct: On Contact Center Manager, the IVR DN is configured correctly and isacquired. On the switch (in LD 23), the IVR ACD-DN is configured with IVR = YESand ALOG = YES. On both the switch and the voice messaging system, voice ports are loggedon and available.Note: Ports configured on the switch for the ACD DN must also beconfigured on Contact Center Manager and CallPilot or Meridian Mail. Theconfiguration on the switch must match the configuration on CallPilot orMeridian Mail.For information about the GIVE IVR command in SIP-enabled contact centers,see “GIVE IVR” on page 677.GIVE CONTROLLED BROADCAST ANNOUNCEMENT command failsIf your scripts fail after the GIVE CONTROLLED BROADCASTANNOUNCEMENT command, ensure that you set the value of the Number ofIVR Ports Reserved for Broadcast variable in the IVR ACD-DN Global Settingswindow on the client.If you set the GIVE CONTROLLED BROADCAST ANNOUNCEMENT valueto be greater than the number of ports in the IVR ACD-DN, call processingsuspends at this statement, even if no ports are free for the call. The calls queueuntil a connection to the port becomes free.
