Nortel Meridian Meridian 1 Scripting Manual

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Nortel Meridian Meridian 1 Scripting Manual Manual pdf 239 page image

Scripting Guide for Communication Server 1000/Meridian 1 PBX 239October 2007 Basic script commandsREMOVE FROM SKILLSETUse the REMOVE FROM SKILLSET command to remove a queued call fromthe skillset or skillsets. This command applies only to local skillsets.Script syntaxREMOVE FROM SKILLSET [ | ]RestrictionThis command applies to all voice and multimedia contacts.ParameterEnter information for the following parameter: or The skillset, or list of skillsets, fromwhich you want the call removed.ExampleA call is queued to the sales skillset. If, after 60 seconds, the call is notanswered, the script determines which skillset has the most idle agents. If theservice skillset has more idle agents, the call is removed from the sales skillsetand is queued to the service skillset.QUEUE TO SKILLSET sales_skWAIT 2GIVE RAN agents_busy_ran_gvSECTION Check_AgeWAIT 20IF (AGE OF CALL > 60) THENIF (IDLE AGENT COUNT service_sk >= 1) THENREMOVE FROM SKILLSET sales_sk